Experience
Software Support Consultant
Customised and compiled CaseWare IFRS-compliant financial statements and supported all areas of SLA responsibility leading a 3-person support team reporting to the Managing Consultant. Clients include Old Mutual, FBC Holdings, TSL and Zimnat.
• Commissioned client onboarding and training sessions for statutory and management reporting, audit and practice management solutions in CaseWare. Solutions include IFRS, IFRS for SME, IPSAS, Audit International, CaseWare Time and CaseWare Cloud. Clients include Crowe and Baker Tilly.
• Co-managed the firm’s digital solutions and ICT infrastructure towards a remote-first workplace transition process using a range of cloud native solutions. Created and maintained internal documentation platform for best practices in troubleshooting client support issues.