Experience
Social Media Management
As a social media manager, I have helped Tunza Mama grow its online presence in the past one year. Some of my duties and responsibilities include:
- Managing content on the company’s Wordpress website
- Optimizing the brand’s website to make it SEO-friendly.
- Monitoring the website’s performance.
- Defining the brand’s online business strategy by identifying its goals and articulating its unique selling point.
- Assisted in the creation of Buyer’s Persona for the brand.
- Growing the company’s client base through social media marketing, SEO and currently working on paid ads.
Content writer
Content writing at Tunza Mama has allowed me to write well-researched and insightful posts on maternal health. Tunza Mama is an incorporated company that offers personalized services for pregnant women and new mothers. My work entailed:
- Researching and writing relevant content to reach pregnant women and new mothers.
- Creating a strategic editorial calendar that allows the team to plan ahead for content to be created.
- Attending events that Tunza Mama holds in future, and sharing written content for the same.
Perinatal Mental Health Advocate
I am passionate about mental health, and more specifically, Postpartum Depression (PPD). As a PPD survivor, I have fought my way through the darkness that this mental illness was. I have come out on this other side and doing great now. Part of this advocacy includes:
- To raise awareness on Postpartum Depression in Kenya
- To reduce the stigma associated with PPD.
- To offer psychosocial help for affected moms through support group therapy whose sessions are held bi-monthly.
Freelance Writer
I was tasked with researching valuable content for Philippines Travel Hub, a Travel Company that provides a handy guide for getting around Philippines. Part of this work involved researching on destinations across different locations and putting out content for visitors in the region.
Customer Care Representative
I was tasked with the following:
- Creating integrated strategies to develop new clients as well as maintain good rapport with existing ones.
- Responding to customer inquiries and making a follow up on problems they may be facing.
- Handling complaints in a professional manner in accordance with company policies and upholding customer benefit at the same time.
- Assisting the sales team with new incoming requests in addition to maintaining quality.
- Placing orders for the wide range of medicines, and following up on payments.
- Arranging for special seasonal sales and promotions.