Experience
Business Development Manager
• Merchant Recruitment, Retention, Account and Porfolio Management
• Client Recruitment, Retention and Account Management
• Analyzing financial data and developing effective strategies to increase activity and raise profit margins
• Managing the ContiPay website, and developing content for ContiPay Social Media platforms
• Overseeing the Remittance of Merchants’ funds
• Responsible for formulating and implementing Business growth strategies
Business Support Lead
Assist Operations teams to troubleshoot and resolve End-User issues on all Banking Systems
• Ensuring the provision of 1st line IT Support to Branches, E- Channels and Back Office Operations on all Systems
• Supervision of Technology Operations Team
• Weekly/Monthly Inter-departmental and Vendor engagements, issues escalation and subsequent resolutions
• Ensuring Bank Systems Uptime and Online Availability • Change Management Administration; Delegation and Supervision